We only ship and deliver within Jordan, delivery time depends on the location.

We ship all orders as quickly as possible. Many items are available for same business-day or next business-day delivery. Contact us for express delivery to receive packages within 2 hours.

For orders below 100 JOD there is a flat 4 JOD for each order. For orders above 100 JOD, your order is eligible for free delivery.

Yes, just add a note to the order that you will pick it from the store and we will prepare it for your pickup.

If any delivery has an issue, Mkateb will give prompt notice to the customer of such condition and shall make all reasonable efforts to ensure delivery is made as soon thereafter as possible.

We currently have two payment methods, Credit account which is exclusive for companies and Cash on delivery for both individuals and companies.

During the checkout process please select Cash on delivery as your preferred payment method and our representative will collect the due amount upon delivery

Credit account service is a service provided by Mkateb which allows the user to buy goods and record their payments in a credit account to be paid later.

After creating credit account you a new payment method will appear on the checkout page.

To purchase products through our credit account service, you need to set up a credit account with Mkateb. Click here to submit your request.

After your application is approved, then you can select the “Credit account” during the checkout process.

Products that are kept in the original package are eligible for returns within 15 days of purchase. Contact us for details on returning an item.

If you would like to cancel an order, please let us know as soon as possible by giving us a call at (06) 560 5055 or by filling the Returns form.

Our system will handle this for you, just enter your details and the system will automatically create an account for you using your email address

Sure, please send us a message from Contact us page and we will handle your request.

Our system will display the number of items in-stock for each product.